Front office is one of the most important sections of atourist hotel. This unit is responsible for th esale of hotel rooms. It does the reservation, receives and registers the guests, assigns the ooms and acts as acontinuous source of information to the guests during their stay at the hotel and finallu collects the dues for the services provided .. thThe front office peforms their jobs in front of visitors like the actor4 on stage. Most of the visitor's impressionis the first encounter of the hotel staff. The front office is the first and last point of con tct of every guest. So the department is termed as "image building ". it functions as the "nerve center " . The department also develops and maintains up-to- -date database of guest information, guest services and ensures guest satisfaction.
In small hotels under the direct supervision of the owner or the management the Front office is known as Hotel Reception. But in a big organization it includes different departments and their job is more specific and specialized.
Qualities of Front office staff
Tourism being asevice industry the image, quality , persomality, efficiency, etc. of the staffs determine the class of a hotel . Among different departments Front office is the most critical deparment as it is the first and last point a customer contacts.
Role of Front office staff
1. this department generates and collects the revenue. They receive guests, alocate rooms and othe facilities and collect the payment. At the same time they motivate the guests to spend more on various hotel facilities..
2.Front office is the nerve system . It co-ordinates different departments within the hotel and maintains good relation with external service agencies such as travel agencies, airlines, etc.
In small hotels under the direct supervision of the owner or the management the Front office is known as Hotel Reception. But in a big organization it includes different departments and their job is more specific and specialized.
Qualities of Front office staff
Tourism being asevice industry the image, quality , persomality, efficiency, etc. of the staffs determine the class of a hotel . Among different departments Front office is the most critical deparment as it is the first and last point a customer contacts.
Role of Front office staff
1. this department generates and collects the revenue. They receive guests, alocate rooms and othe facilities and collect the payment. At the same time they motivate the guests to spend more on various hotel facilities..
2.Front office is the nerve system . It co-ordinates different departments within the hotel and maintains good relation with external service agencies such as travel agencies, airlines, etc.
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