Wednesday, September 14, 2011

Customer Eating Habits and Expectation

           Food is a basic requirement for every living thing. But eating habit of human beings os different from others. Eating every day in one's own house is regular business of most of the people. Many people eat outside to satisfy different needs :
                         
                      Physiological- to satisfy one's appetite or quench  the thirst.
                      Economic - Many times it is cheaper for them to eat outside. It would be more expensive to      prepare certain items by themselves.
                      Social -= Eating out will offer the opportunity of  meeting  friends and business colleagues . It may be prestigious also. A meal can also be used as reward, a treat or to give encouragement to someone. An invitation to meal is a good way of showing appreciation .
                        Psychological - Eating out enhances the self-esteem. Nowadays many people eat for pleasure. Some of people eat to meet an emotional requirement. In some occasion eating together is organized  because of sadness or depression for example a funeral meal is to eat to comfort one another.
                        Convenience - For many people eating out is the desire for someone else to do the work , many times it is next to impossible to cater at home. 
        A hotel being a hospitality industry all  the catering staff at all times should be concerned and seek to identify and meet customers need and requirements. Different races, creeds, nations have social and religious requirements. Customers eating habit and expectations are influenced by various factors.

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